Return & Refund Policy
At Funny Farm NW, we want you to love your natural goat milk products! We understand that sometimes things don't work out exactly as planned, and we're here to help make it right.
Return Window
You have 30 days from receiving your order to initiate a return. Simply email us at hollie@funnyfarmnw.com to start the process—we're here to help!
Return Requirements
To ensure a smooth return process, your items should be:
- In the same condition you received them
- Unopened and unused
- In original packaging with tags attached
- Accompanied by your receipt or proof of purchase
How to Return
Here's how we'll take care of your return:
- Drop us a note at hollie@funnyfarmnw.com to get started
- We'll send you a return shipping label and simple instructions
- Pack your items carefully following our guidelines
- Send your return to: Funny Farm NW 31417 NE 114th Ave Battle Ground, WA 98604
Please note: Items sent back without first requesting a return cannot be accepted.
Damaged or Defective Items
If something's not quite right with your order:
- Take clear photos of the damage/defect and packaging
- Email us right away at hollie@funnyfarmnw.com
- Include your order number and photos
- We'll work quickly to make it right!
Non-Returnable Items
For your safety and satisfaction, we cannot accept returns on:
- Custom or personalized items
- Personal care goods (such as used beauty products, soaps, or bath bombs)
- Sale items or gift cards
- Hazardous materials, flammable liquids, or gases
Exchanges
Want something different? The quickest path to happiness is to:
- Return your original item (following our return process)
- Once approved, place a new order for your preferred item This ensures you get exactly what you want as quickly as possible!
Refund Process
Once we receive your return:
- We'll inspect your items right away
- You'll get a confirmation email about your refund status
- Approved refunds go back to your original payment method
- Most refunds appear within 10 business days
- Bank processing may add a few extra days
Haven't seen your refund after 15 business days? Just let us know and we'll track it down!
European Union Customers
If you're in the EU, you have a 14-day cooling-off period to return items for any reason. All other return requirements (condition, packaging, etc.) remain the same.
Our Commitment to You
We genuinely want you to be happy with your purchase! If you're not completely satisfied, reach out to us. While we may not always be able to accept a return, we'll do our best to find a solution that works for you.
Questions? We're Here to Help!
Reach out anytime:
This return policy was last updated on November 19, 2024
