Welcome to Funny Farm NW!

Let's Get Started

We're excited to have you here! Before you explore our goat milk goodness, we want to be clear about how things work at Funny Farm NW. This document explains our terms of service – think of it as the ground rules for our farm-to-skin journey together.

What You're Agreeing To

When you visit our website or make a purchase, you're agreeing to these terms. It's that simple! These rules help ensure everyone has a great experience, from casual browsers to regular customers.

Important Things to Know

• We want you to love your products! But since we're dealing with personal care items, please read our product descriptions carefully.
• Our products are handcrafted in small batches with natural ingredients. While we strive for consistency, there might be slight variations in color or scent.
• If you have sensitive skin or allergies, please review our ingredient lists carefully.
• We run our store through Shopify, a trusted e-commerce platform that helps us serve you better.

Basic Ground Rules

To keep things running smoothly:

• You need to be of legal age in your area to make purchases (usually 18 or older)
• Everything you do on our site needs to be legal (we know you wouldn't, but we have to say it!)
• No harmful computer stuff (viruses, malware, etc.)
• Be honest with your account information

Changes to These Terms

We may update these terms as our business grows and changes. We'll post any updates here on the website, so check back occasionally to stay in the loop!

Our Products & Services

What We Offer

• Most of our wonderful goat milk products are available through our online store
• Some items might be limited edition or seasonal
• All products are subject to our Return Policy (you can find that at funnyfarmnw.com/policies/refund-policy)

About Our Products

Let's talk about what you can expect:

• We take pride in showing our products as accurately as possible through photos and descriptions
• Because we work with natural ingredients, colors may vary slightly from what you see on your screen
• While we're confident you'll love our products, we can't guarantee they'll meet every expectation
• Always review ingredients carefully, especially if you have sensitivities or allergies

Pricing and Availability

Here's the scoop on pricing:

• All prices are in US dollars and may change without notice
• We'll always show the current price on the product page when you're shopping
• Sometimes we might have special sales or discounts
• We try our best to keep popular items in stock, but sometimes we might run out
• We might limit purchase quantities, especially for special offers or high-demand items

A Few Important Notes

• We might need to limit sales to certain geographic areas
• We can decline orders at our discretion (for example, if we suspect reselling)
• If we need to modify or cancel an order, we'll let you know by email
• We make every effort to maintain quality and consistency, but since we work with natural ingredients, there might be slight variations between batches

About Product Information

• We work hard to provide accurate product information
• Always read labels, warnings, and directions before using any product
• If you're unsure about using a product, please reach out to us first
• While we provide general information about our products, it shouldn't replace proper medical advice

Changes to What We Offer

Sometimes we need to:

• Discontinue certain products
• Modify our services
• Update our selection
• Adjust our offerings based on availability

When we do this, we'll:

• Try to give advance notice when possible
• Update our website promptly
• Honor existing orders
• Be happy to recommend alternatives if your favorite item is discontinued

Orders & Account Information

Placing Orders

We want your shopping experience to be smooth and enjoyable! Here's what you should know:

• Double-check your cart before checking out
• Make sure your shipping address is correct
• Review your order confirmation email when it arrives
• Let us know right away if something doesn't look right

Account Information

To keep everything running smoothly:

• Please provide current and accurate information when ordering
• Keep your contact info up to date (especially email and phone)
• Update your payment information as needed
• Protect your account password if you create one

About Payment & Billing

When it comes to money matters:

• We accept major credit cards and other payment methods shown at checkout
• Your payment information is encrypted for security
• We'll charge your card when you place your order
• If there's a pricing error, we'll contact you before proceeding

Order Limits

Sometimes we might need to:

• Limit quantities per person, household, or order
• Restrict orders from certain locations
• Verify information before processing large orders
• Decline orders that appear to be from resellers

Special Orders

For any custom or special orders:

• We'll confirm details with you before starting
• These orders might require additional processing time
• Special orders usually can't be returned
• We might need a deposit or prepayment

Order Changes or Cancellations

If you need to change or cancel an order:

• Contact us as soon as possible (hollie@funnyfarmnw.com)
• We'll do our best to help, but once an order is processing, we might not be able to make changes
• Cancellations are easier the sooner you let us know

Communication About Orders

We'll keep you in the loop:

• You'll get an order confirmation email
• We'll notify you of any delays or issues
• We'll let you know when your order ships
• We might contact you if we need to verify information

Account Security

If you create an account:

• Choose a strong password
• Don't share your login information
• Let us know if you notice any suspicious activity
• Log out when using shared computers

Remember, you can always contact us at hollie@funnyfarmnw.com if you have questions about your order or account!

Website Rules & Content Guidelines

Using Our Website

While visiting our site, please:

• Use it for its intended purpose - shopping and learning about our products
• Respect other users and our team
• Don't try to break anything (technically speaking!)
• Keep things family-friendly

Things to Avoid

Please don't use our site to:

• Do anything illegal (we know you wouldn't, but we have to say it)
• Harass or bother others
• Post false or misleading information
• Collect others' personal information
• Send spam or unwanted messages
• Upload viruses or harmful code
• Try to break into our systems
• Copy or steal our content
• Resell our products without permission

Your Comments & Feedback

If you share comments or feedback:

• Keep it clean and friendly
• Be honest and accurate
• Don't include personal information
• Know that we might use your feedback to improve our products
• Understand that we might remove inappropriate content

Links & Third-Party Content

About other websites and content:

• We might include links to other websites
• We're not responsible for other sites' content
• Use other websites at your own risk
• If you find a broken link, let us know!

Our Content

About the stuff on our website:

• Photos, text, and designs belong to us
• Feel free to share our posts (just give us credit!)
• Don't copy our content for commercial use
• Ask permission if you want to use our materials

Technical Stuff

Some nerdy but important bits:

• Our site might use cookies to work better
• We might collect some data about how you use the site
• Sometimes we need to do maintenance
• The site might be occasionally unavailable
• We'll try to warn you about planned downtime

Privacy Matters

We care about your privacy:

• We only collect information we need
• We keep your data secure
• We don't sell your personal information
• Check our Privacy Policy for more details

Making Changes

Sometimes we need to:

• Update our website
• Add or remove features
• Change how things work
• Fix problems

When we do, we'll:

• Try not to disrupt your shopping
• Fix problems quickly
• Keep your information safe
• Update these terms if needed

Legal Matters (The Important Stuff)

Disclaimers

Let's be upfront about what we can and can't promise:

• We work hard to keep our site running smoothly, but sometimes things happen
• We can't guarantee our site will never have problems
• Product photos are as accurate as possible, but colors might look different on your screen
• While we strive for accuracy, there might occasionally be mistakes in prices or descriptions
• Natural products can vary slightly from batch to batch

Our Products

About using our products:

• Always read the ingredients carefully
• Test new products on a small area first
• Follow usage instructions
• Store products as recommended
• Don't use expired products
• Contact us if you have concerns

Limitation of Liability

In plain English:

• We're responsible business owners who take pride in our products
• However, we can't be responsible for things beyond our control
• We can't be liable for losses related to using (or not being able to use) our website
• Our liability is limited to the amount you paid for your product
• This includes any type of loss (direct, indirect, or consequential)

Your Responsibilities

You agree to:

• Provide accurate information
• Use products as directed
• Not resell our products without permission
• Take responsibility for your shopping choices
• Let us know if there's a problem so we can help

Protecting Our Business

If something goes wrong:

• We'll do our best to make it right
• We'll work with you to resolve issues
• We expect the same good faith from you
• We might need proof of any claims
• We'll follow consumer protection laws

About These Terms

Some formal but necessary points:

• These terms are a legal agreement between us
• They're governed by Washington state law and applicable US federal law
• Any disputes will be handled in Clark County, Washington
• If part of these terms can't be enforced, the rest still apply
• These terms might be updated occasionally
• Your continued use of our site means you accept any changes

Cancellation Rights

You can:

• Cancel an order before it ships
• Return eligible items (see our Return Policy)
• Close your account at any time
• Stop using our site whenever you want

We can:

• Cancel orders that raise concerns
• Suspend accounts if needed
• Refuse service if these terms are violated
• Make changes to our products or services

Additional Rights

• These terms don't affect your statutory rights
• State and federal consumer protection laws still apply
• You might have additional rights depending on your location

Staying Connected

How to Reach Us

We're real people who love helping our customers! You can reach us at:

Funny Farm NW
31417 NE 114th Ave
Battle Ground, WA 98604

• Email: hollie@funnyfarmnw.com (best way to reach us!)
• Phone: 360-936-7968
• Response Time: We typically reply within 1 business day

When to Contact Us

Please reach out if:

• You have questions about our products
• Something's not quite right with your order
• You need help with the website
• You have concerns about these terms
• You just want to say hello!

Updates to These Terms

Sometimes we need to update these terms. When we do:

• We'll post the new version here
• The changes take effect when posted
• Your continued use of our site means you accept the changes
• Major changes will be announced on our website

Questions About These Terms?

If anything here is unclear:

• Email us at hollie@funnyfarmnw.com
• We're happy to explain further
• We'll respond in plain English, not legalese
• We want you to understand our policies

Final Notes

Remember:

• We're here to help you have a great experience with our products
• Your satisfaction is our priority
• We appreciate your trust in our small business
• We love hearing from our customers!

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Last Updated: November 19, 2024

Thank you for being part of the Funny Farm NW family! We look forward to serving you with our handcrafted goat milk products.